Student Tech Help

Student Tech Help

Important Announcement

During the campus closer, Student Tech Help is offering virtual and phone appointments to troubleshoot technology issues. Some things we can help with:

  • Issues with a Chromebook checked out from the library
  • Help with Google docs, sheets, or slides
  • Help to reset your single sign on password

Schedule a Tech Support Appointment

How to Connect to CRC’s WiFi Network

General Instructions

CRC faculty, staff, and students can connect to our network using a smartphone, tablet, or laptop.

The name of the CRC Wi-Fi network is LRCCD.

  1. Open your Network and Sharing Center, or, if you have a MAC, open the Network Preferences to view available Wi-Fi Networks.  Click connect to LRCCD Wi-Fi.
  2. You will be prompted to enter a username and password (the same W-ID and password you use to access eServices and Canvas).
  3. You may be asked to accept a security certificate on your device.
For Android Devices

When connecting to our wireless network on an Android device, you may be asked to configure some settings. If you are asked to do this, the following settings are the ones you should use:

  • EAP Method: PEAP
  • Phase 2 authentication: MSCHAPV2
  • CA Certificate: unspecified
  • Identify: Your W-ID
  • Password: The password is the one associated with your W-ID#

How To Print Wirelessly

Printing From Your Wireless Device

First time users on mobile devices need to download the Printeron app for iOS or for Android (link is viewable on compatible Android or Chromebook devices).

  1. Open the Printeron app 
  2. Select the document you want to print
  3. Use your phone to scan the code on a CRC printer (recent printer will be saved)
  4. First time users, select the green checkmark
  5. Select print
  6. Provide an email address  
  7. Go to the campus print station 
  8. Select your email address on the GoPrint screen
  9. Pay and print your document
Wireless Printing Through Email
  1. Go to Compose and create an email addressed to a CRC printer: 
    1. Library black and white:  l231-hp4015@printspots.com
    2. Library Color: lib-copierclr@printspots.com
  2. Attach the document you would like to print (click on the paperclip icon and select file)
  3. Send email
  4. Select your email address on the GoPrint screen
  5. Pay and print your document
Wireless Printing Through The Web
  1. Go to this address: www.printeron.net/cosumnes/river-college
  2. Choose the closest printer
  3. Type in your email address
  4. Click browse and choose the document you would like to print from your device
  5. Click on the green printer icon on the bottom of the screen

How to Use Your Google Drive Student Account

These instructions are also available as a printable document (PDF).

Did you know that you can store all of your documents in the cloud using Google Drive? All students are given access to Google Drive when they start taking classes and it is a great option for backing up your files. To access your Google Drive, go to the CRC homepage and click on the link for Los Rios Gmail and Google Apps under Student Login:

Student login options on homepage

You will be asked to enter your student ID and password and then are taken to a screen that includes a link for Google Drive like this:

Google Drive icon on Single Sign-On Page

Clicking on the link takes you to your Google Drive where you can store any documents that you wish. You can also create new documents using Google’s Productivity Apps that work much like Microsoft Office’s Apps. For example, Google Docs is very similar to Microsoft Word, Google Slides is like PowerPoint, Google Sheets works like Excel, etc. To create new documents, first click on the New icon which is usually in the upper left hand corner and looks like this:

New icon on Google Drive homepage

Once you click on the icon, a small menu opens and you can choose what you want to do:

Google Drive new document menu

For example, if you click on Google Docs, you will be able to create a new document in your browser in much the same way that you can work in Microsoft Word, even the controls are similar:

Google Docs editing controls header

Notice that a new document is called “Untitled document”. To change the name, just click on those words and type in whatever name you would like. Google will save automatically as you type, so you don’t have to worry about closing your document or browser by accident! Once you create anything using Google, it will show up on your Google Drive homepage by clicking on My Drive:

Google Drive menu with My Drive highlighted

You can also upload files from anywhere to Google Drive by dragging them onto the home screen. You should see this pop up as you are dragging:

Google Drive pop up alerting user to document upload

This is just an overview of a few of the things you can do with Google Drive. If you want to get more training, please visit the Google Drive Help Center.

How To Forward Your School Email To Another Email Account

You can set up your school email to automatically forward your messages to another address. You can choose to forward all new messages, or just certain ones. You can only set up forwarding on a computer, and not on the Gmail app.

Turn On Automatic Forwarding
  1. On your computer, open Gmail using the account from which you want to forward messages. You can only forward messages for a single Gmail address, and not an email group or alias.
  2. In the top right, click Settings.
  3. Click Settings.
  4. Click the Forwarding and POP/IMAP tab.
  5. In the "Forwarding" section, click Add a forwarding address.
  6. Enter the email address you want to forward messages to.
  7. Click Next/Proceed/OK.
  8. A verification message will be sent to that address. Click the verification link in that message.
  9. Go back to the settings page for the Gmail account you want to forward messages from, and refresh your browser.
  10. Click the Forwarding and POP/IMAP tab.
  11. In the "Forwarding" section, select Forward a copy of incoming mail to.
  12. Choose what you want to happen with the Gmail copy of your emails. We recommend Keep Gmail's copy in the Inbox.
  13. At the bottom of the page, click Save Changes.
Turn Off Automatic Forwarding
  1. On your computer, open Gmail using the account from which you want to stop forwarding messages.
  2. In the top right, click Settings.
  3. Click Settings.
  4. Click the Forwarding and POP/IMAP tab.
  5. In the "Forwarding" section, click Disable forwarding.
  6. At the bottom, click Save Changes.

Hours

Monday to Thursday:
11:00 am to 4:00 pm
Hours may vary dependent on student staff availability.

Location

Library Building, between 2nd and 3rd floors
CRC Main Campus

Student Tech Help can be found on the right after entering the Library.