Health Records Information Technology

Certificates of Achievement

Health Records IT Implementation Support Specialist Certificate

Students who complete this certificate will be prepared to provide on-site user support for the period of time before and during implementation of Health IT systems in clinical and public health settings. These individuals will provide support services, above and beyond what is provided by the vendor, to be sure the technology functions properly and is configured to meet the needs of the redesigned practice workflow.

Catalog Date: June 1, 2019

Certificate Requirements

Course Code Course Title Units
CISA 320 Introduction to Database Management 1
CISC 308 Exploring Computer Environments and the Internet 1
CISC 356 Introduction to Local Area Networks 1.5
CISC 310 Introduction to Computer Information Science 3
AH 110 Medical Language for Health-Care Providers 3
HRIT 102 The Culture of Health Care (2) 2
HRIT 112 Networking and Health Information Exchange for Health Records IT Professionals 2
HRIT 132 Configuring Electronic Health Records (EHRs) 2
HRIT 140 Introduction to Health Records Management Information Systems 2
HRIT 142 Installation and Maintenance of Health Records IT Systems 2
HRIT 160 Professionalism and Customer Service in the Health Care Environment 1
HRIT 164 Usability and Human Factors in Health Records IT 1
HRIT 144 Working with Health Records IT Systems 2
HRIT 162 Training and Instructional Design in Health Records IT 1
HRIT 180 Special Topics Course on Vendor-Specific Systems in Health Records IT 1
COMM 341 Organizational Communication (3) 3
   or COMM 361 The Communication Experience (3)
Total Units: 28.5

Student Learning Outcomes

Upon completion of this program, the student will be able to:

  • Execute implementation project plans, by installing hardware (as needed) and configuring software to meet practice needs.
  • Incorporate usability principles into software configuration and implementation
  • Test the software against performance specifications.
  • Interact with the vendors as needed to rectify technical problems that occur during the deployment process.
  • Proactively identify software or hardware incompatibilities.
  • Assist the practice in identifying a data back-up and recovery solution, and ensure the solution is effective.
  • Ensure that the mechanism for hardware/software recovery (e.g., data backup or redundant systems) and related capabilities are appropriately implemented to minimize system downtime.
  • Ensure that privacy and security functions are appropriately configured and activated in hardware and software.
  • Document IT problems and evaluate the effectiveness of problem resolution.
  • Assist end users with the execution of audits.
  • Demonstrate effective listening skills to comprehend spoken messages, analyze information critically and consider multiple perspectives.
  • Express ideas clearly in effective, appropriate and well-organized format.

Career Information

Health Care/IT Implementation Support Specialist


Health Records IT Technical Support Specialist Certificate

Students who complete this certificate will be prepared to support, on an ongoing basis, the technology deployed in clinical and public health settings. Workers in this role maintain systems in clinical and public health settings, including patching and upgrading of software. They also provide one-on-one support, in a traditional “help desk” model, to individual users with questions or problems.

Catalog Date: June 1, 2019

Certificate Requirements

Course Code Course Title Units
CISA 320 Introduction to Database Management 1
CISC 308 Exploring Computer Environments and the Internet 1
CISC 310 Introduction to Computer Information Science 3
CISC 356 Introduction to Local Area Networks 1.5
AH 110 Medical Language for Health-Care Providers 3
HRIT 112 Networking and Health Information Exchange for Health Records IT Professionals 2
HRIT 142 Installation and Maintenance of Health Records IT Systems 2
HRIT 160 Professionalism and Customer Service in the Health Care Environment 1
HRIT 180 Special Topics Course on Vendor-Specific Systems in Health Records IT 1
CISS 310 Network Security Fundamentals 3
HRIT 132 Configuring Electronic Health Records (EHRs) 2
HRIT 144 Working with Health Records IT Systems 2
HRIT 164 Usability and Human Factors in Health Records IT 1
CISN 490 Networking Helpdesk Practicum 3
Total Units: 26.5

Student Learning Outcomes

Upon completion of this program, the student will be able to:

  • Interact with end users to diagnose IT problems and implement solutions.
  • Document IT problems and evaluate the effectiveness of problem resolution.
  • Support systems security and standards.
  • Assist end users with the execution of audits and related privacy and security functions.
  • Incorporate usability principles into ongoing software configuration and implementation.
  • Ensure that the hardware/software “fail-over” and related capabilities are appropriately implemented to minimize system downtime.
  • Ensure that privacy and security functions are appropriately configured and activated in hardware and software.
  • Interact with the vendors as needed to rectify technical problems that occur during the deployment process.
  • Work with the vendor and other sources of information to find the solution to a user’s question or problem as needed.
  • Describe the purpose of typical networking hardware and software.
  • Summarize the mechanisms used to make network data continuously available.
  • Analyze fundamental security concepts.
  • Demonstrate effective communication skills.
  • Review the skills for troubleshooting computer problems.
  • Examine common support problems.

Career Information

Technical Support Staff or Software Support Staff


Health Records IT Trainer Certificate

Students who complete this certificate will be prepared to design and deliver training programs, using adult learning principles, to employees in clinical and public health care settings.

Catalog Date: June 1, 2019

Certificate Requirements

Course Code Course Title Units
CISC 310 Introduction to Computer Information Science 3
AH 110 Medical Language for Health-Care Providers 3
HRIT 160 Professionalism and Customer Service in the Health Care Environment 1
HRIT 100 Introduction to Health Care and Public Health in the U.S. (2) 2
HRIT 112 Networking and Health Information Exchange for Health Records IT Professionals (2) 2
HRIT 140 Introduction to Health Records Management Information Systems 2
HRIT 162 Training and Instructional Design in Health Records IT 1
HRIT 164 Usability and Human Factors in Health Records IT 1
HRIT 180 Special Topics Course on Vendor-Specific Systems in Health Records IT 1
COMM 301 Introduction to Public Speaking (3) 3
   or COMM 331 Group Discussion (3)
Total Units: 19

Student Learning Outcomes

Upon completion of this program, the student will be able to:

  • Assess a range of Health Records IT applications, preferably at an expert level
  • Communicate proficiently using both health care and IT concepts
  • Assess training needs and competencies of adult learners
  • Build lesson plans while structuring active learning principles for the users
  • Analyze training records of the users and develop appropriate learning plans
  • Demonstrate effective listening skills to comprehend spoken messages, analyze information critically and consider multiple perspectives.
  • Express ideas clearly in effective, appropriate and well-organized format.

Career Information

Health Care IT Trainer/Instructor