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CRC19: Courses

CISN 490 Networking Helpdesk Practicum

Units: 3

Hours: 36 hours LEC; 54 hours LAB

Prerequisite: CISC 360, CISN 300, and CISN 304 with grades of "C" or better

Transferable: CSU

This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field. Students are required to support end-users for twenty hours either on or off campus as part of this class.

Student Learning Outcomes

Upon completion of this course, the student will be able to:

SUMMARIZE THE NEED FOR EFFECTIVE COMPUTER USER SUPPORT (SLO #01).