CISN 490 Networking Helpdesk Practicum
Hours: 36 hours LEC; 54 hours LAB
Prerequisite: CISC 360, CISN 300, and CISN 304 with grades of "C" or better
This course focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with users, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are covered. With balanced coverage of both people skills and technical skills, this course is an excellent resource for those in or preparing for the technical-support field. Students are required to support end-users for twenty hours either on or off campus as part of this class.
Student Learning Outcomes
Upon completion of this course, the student will be able to:
SUMMARIZE THE NEED FOR EFFECTIVE COMPUTER USER SUPPORT (SLO #01).